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We Build MeaningfulHospitality Solutions
We are passionate yet geeky hoteliers who fell in love with this industry and take pride in creating technology that is meaningful, intuitive and affordable to hotels of all sizes.
Read on to learn more why we do what we do.
“I believe that everything happens for a reason....”-- Marilyn Monroe
Bruno Fallegger, Co-Founder and CEO for BPN Solutions
Perhaps my Swiss heritage is to blame, or at least that part that gives people the impression that all inhabitants are overly precise and accurate like our watches, but out of all the tools that I worked with in my 30 years in hospitality, Checklists are my favourite.
Why? Because they work. A thoughtfully, consciously and intelligently crafted checklist, one that assists newly joined colleagues and senior staff alike in ticking off the major cornerstones of their work, ensuring that small cogs move and accomplish their tasks so that bigger cogs can build on the progress. Like so many of my peers in the hotel industry, I too believe in taking the basics of our job seriously, for if we cannot get even the basics right we cannot expect ourselves to overcome the often complex challenges the hotel management deals with.
But here is the dilemma: pen and paper checklists are no longer feasible. Moving them to excel and printing them yields little results and causes headaches when they need updating. Moving them online may work for some colleagues who do regular checks, but are then again no permanent solution for colleagues who are guest facing and dont have the time to bury their noses in yet another bright screen, ticking off boxes.
This is in simplified form the battle of hospitality. As an industry we inherited the tools of the trade from the airline industry, ranging from reservation systems to membership programmes, and much more. Innovation in hospitality, changes in the ways of working, perhaps even an industry leading system which in turn inspires other industries to innovate, none of this has occurred in the hospitality industry over the past 30 years and is unlikely to change. Today, we have some behemoths of hotel software companies that have been around since the dawn of time (think Opera PMS, or HotSOS), but again hardly any serious new contender has entered the market and looked at those giants thinking how do things better, smarter and cheaper.
Until today of course.
With BPN Maestro, I truly feel we have taken the first step forward towards breaking the cycle of non-innovation in hospitality industry. We looked at the software giants, we even used their solutions in some of our previous hotels, and the consensus always was that its too big, too complex, and even though its useful, we hardly used 20% of the software’s capabilities while still paying a 100% of the price.
With BPN Maestro we decidedly went against this trend, aiming to bring hotels the tools they need with the functionalities they really use, resulting in a no-nonsense approach towards your operations efficiency and most importantly your budget.
I have full confidence that BPN Maestro will surprise you in its simplicity, as well its value that it can add to your operation. That is my promise.
Patrick Maurer, Co-Founder and Head of Development for BPN Solutions
I remember the first day when I started my hospitality journey 15+ years ago as Front Desk Agent in one of the most luxurious hotels in Vienna, Austria. 15th century building, 128 suites, mahogany front desk counters, oil paintings of royalty on the wall, and all the other clichés one would expect of a luxury hotel demanding 600 EUR per night back then.
And it was money well spent. The service? Impeccable. From the moment you stepped out of your limousine, a doorman age 35+ would open your door and sincerely welcome you. He would most likely remember you from your stay one year ago and remain at your side while carting your suitcases in his freshly polished cart to the lobby. While passing the entrance, you would be greeted by the Chief Concierge who worked in this place for 40 years and is too valuable to retire, since he knows every guest and is perhaps one of the 5 people in Vienna who has the connections to get you tickets to the New Years’ Opera Ball even though its been sold our for months. The Hotel Manager, the seasoned hotelier who with 40 years of age is still thought to be too young to be a General Manager, will greet you during check-in as he is on his rounds throughout the hotel, chatting with every guest he comes across, all the while making sure he does not spend a single minute more in the office than necessary since this is not where any true hotelier belongs. The fact that he speaks 4-5 languages fluently and is easy to accommodate guests from all parts of the world is something you will realize once he had a quick chat with you and welcomed you back to your home away from home.
The list of experiences with all these unique and service-minded characters goes on and on, but what all of them have in common is that at every step of the guest journey, they would be prepared to knock you off your feet, ultimately leaving to depart this hotel, already thinking of when you can come back next time.
So what makes a great stay like this in a hotel? Is it the well trained staff? Absolutely. Is it because the staff are a cheerful lot like most of us Austrians and sincerely care about being exceptional hosts? I like to think so. Does perhaps the hundreds of years of hospitality experience in this country have something to do with it, resulting in much more carefully crafted stay experiences? Without a single doubt.
Now, sadly we cannot all have hundreds of years of history in our hotels and employ staff who consciously chose this industry as a career path as opposed to colleagues who merely see this as a first step on their long and likely industry-diverse career development .
But what we can do is to take stock of those memories that made our guests’ stays so special. We can collect best practices and references of what made things great and make it easy for other hotels to look at them. Sharing knowledge, providing the next generation of hoteliers with a glimpse of how things are / were done in some of the best houses in the industry, this is something we here at BPN Solutions decided to put at the core of what we are doing.
BPN Maestro is not just a culmination of experiences and best practices of all the years I was fortunate enough to have spent in remarkable hotels, it is also what I see to be leaving behind. An easy way to accomplish the often repetitive tasks of hotel operation, a library of best practices and solutions for our most common challenges, training materials that can help to guide and inspire the next generation.
Welcome to your journey, we at BPN Solutions are looking forward to taking the next step with you.
There are more than enough bugs to fix and code to deploy. If you are passionate about developing software as part of a young and quirky team of misfits, reach out to us now!
If you don't stand for something you will fall for anything.
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