The Courtesy Call module helps to log and escalate guest problems and requests to the correct teams for follow-up with one click, while keeping the frontline teams aware of any previous problems, allowing you to quickly recover guests before it’s too late.
Keep in touch with your arriving / in-house / departing guests and utilise the integration to the Duty Manager Logbook and Guest Request Manager to gain a holistic view of each guest when calling for feedback.
- All In One Place – Easily conduct calls to Arriving, In-house or Departing guests, while having their complaints and requests on-hand all in one app
- Logbook and GRM Integration – called a guest who experienced a problem? Raise a Duty Manager Logbook in one click. Guest has a request? Create a GRM Request from the same view
- Recycle Non-Pickups – Couldn’t reach a guest? No problem. Flag rooms for a later call or mark their positive / negative feedback for the correct team to follow-up.
- Statistics & Tracking – Keep aware of how many successful calls were placed, how many positive comments you got and most importantly how many problems guests raised during the call