Courtesy Call Logbook

The Courtesy Call module helps to log and escalate guest problems and requests to the correct teams for follow-up with one click, while keeping the frontline teams aware of any previous problems, allowing you to quickly recover guests before it’s too late.

Keep in touch with your arriving / in-house / departing guests and utilise the integration to the Duty Manager Logbook and Guest Request Manager to gain a holistic view of each guest when calling for feedback.

  • All In One Place – Easily conduct calls to Arriving, In-house or Departing guests, while having their complaints and requests on-hand all in one app
  • Logbook and GRM Integration – called a guest who experienced a problem? Raise a Duty Manager Logbook in one click. Guest has a request? Create a GRM Request from the same view
  • Recycle Non-Pickups – Couldn’t reach a guest? No problem. Flag rooms for a later call or mark their positive / negative feedback for the correct team to follow-up.
  • Statistics & Tracking – Keep aware of how many successful calls were placed, how many positive comments you got and most importantly how many problems guests raised during the call
Courtesy Call Sheet
Trial Run
60 days

Free to try, no obligation, ready to use in 24 hours, cancel anytime.