Solution Library

A library of best practices; tools; formats; collaterals; etc. aimed at driving specific areas of your operation. Categorized by tags such as “Loyalty Recognition, Guest Love, Problem Handling, etc.”, this library aims to provide a treasure trove of best practices to each hotel, complete with implementation guide and FAQs.

Solution Library:

  • Over 50+ individual solutions aimed at each department and focused on driving IHG Key Metrics and KPO targets


The Solution Library features Best Practices such as:

  • Guest QuickSurvey – catch negative feedback before the guest leaves
  • Member Enrolment Opera Report setup – get real time enrolment figures from Opera PMS and automatically create check-in alerts to capture every enrolment and recognition opportunity
  • Welcome Letter Generator – whether its 1 guest or 100, use the Welcome Letter Generator to print personalized welcome letters for each guest with automated data imported from Opera. What used to take hours, now takes mere minutes.
  • Many more…