Hotel Quality SolutionsFor Hoteliers, By Hoteliers

Online Duty Manager Logbook

No more manual Duty Manager Logbooks. Log guest complaints wherever, whenever with a direct link to Opera PMS. No paperwork, immediate problem alerts, daily summary emails and automated check-out alerts for departing guests experiencing problems. All in one place.

Guest Request Manager (GRM)

What if your operator could log a guest request in a mere 3 clicks? Instant SMS alerts to the housekeeper in-charge of the room, item delivery tracking, reminder SMS and daily statistics. No more follow-up calls and manual paperwork, but all the insight you need.

GRM Mobile App

Our simple and intuitive GRM Companion App is available for all mobile devices and in multiple languages, allowing for efficient guest request communication while designed to be easy to use for all team members, regardless of their level of technical knowledge.

PostStay Email

Did your guest leave happily? Find out by sending a follow-up email before its too late. Automated post-stay email sent to all your loyal members, satisfaction check and social media referral all in one email. Capture unhappy guests and turn them around while you still can.

Courtesy Calls

The Courtesy Call module helps to log and escalate guest problems and requests to the correct teams for follow-up with one click, while keeping the frontline teams aware of any previous problems, allowing you to quickly recover guests before it’s too late.

QR Feedback Cards

Move on from paper feedback forms and go online in a few clicks with QR Feedback Cards. Create custom QR codes to collect guest feedback for specific areas and receive valuable insights through targeted mini-surveys in real-time, resolving issues before the guest departs.

Housekeeping Cleaning+

Automated Room Assignment, seamless PMS Integration and detailed cleaning & inspection checklist at your fingertips. Manage the entire room cleaning and inspection process from your desktop or mobile device, while getting real-time status updates on completed rooms and reported issues. Detailed analytics keep you up-to-date on staff performance and productivity, fully integrated with the Duty Manager Logbook and GRM to immediately address and elevate issues, while suggested best practices from our Solution Gallery and Library!

Engineering PMM

Our fully integrated Engineering Preventive Maintenance Manager (PMM) allows properties to build their own maintenance checklists for room maintenance, electricity / gas / water meter checks and more. Create tailor-made checklists which then can be assigned to the engineer in charge and gain consistency in maintaining your assets, including detailed cost statistics, most failed items, automated reports, cost analytics and fully customisable alerts for any checklist. The Engineering PMM makes managing your daily engineering tasks a breeze.

Multi-Property Support

BPN Maestro is built to scale, whether you need Multi-Property User Access, Multi-Property Reporting or Area Email Reports, setting up clusters of hotels is easy and straightforward, with no additional cost to the properties.

Contact us for special pricing from 2 hotels onward.

Solution Gallery

1000+ hotel inspection pictures across dozens of albums, all categorized and tagged for your easy review. Explore hotels from numerous brands and chains online and search for specific categories to see what other hotels are doing, all from the comfort of your computer.

Solution Library

A library of best practices; tools; formats; collaterals; etc. aimed at driving specific areas of your operation. Categorized by tags such as “Front Office, Housekeeping, COVID, etc”, this library aims to provide a treasure trove of best practices to for your easy implementation.

Training Library

Your all-in-one training resource with sponsored Video Training Courses by Typsy.com, the leading hospitality training platform. Whatever your situation, Typsy has courses and lessons to help support development, automatically matched based your BPN Problem Summary Report.

Host your own or link your company’s existing training catalogue, the Training Library centralises all resources in one place.