Hotel Quality SolutionsFor Hoteliers, By Hoteliers

Online Duty Manager Logbook

No more manual Duty Manager Logbooks. Log guest complaints wherever, whenever with a direct link to Opera PMS. No paperwork, immediate problem alerts, daily summary emails and automated check-out alerts for departing guests experiencing problems. All in one place.

Guest Request Manager (GRM)

What if your operator could log a guest request in a mere 3 clicks? Instant SMS alerts to the housekeeper in-charge of the room, item delivery tracking, reminder SMS and daily statistics. No more follow-up calls and manual paperwork, but all the insight you need.

Courtesy Calls

The Courtesy Call module helps to log and escalate guest problems and requests to the correct teams for follow-up with one click, while keeping the frontline teams aware of any previous problems, allowing you to quickly recover guests before it’s too late.

Solution Gallery

1000+ hotel inspection pictures across dozens of albums, all categorized and tagged for your easy review. Explore hotels from numerous brands and chains online and search for specific categories to see what other hotels are doing, all from the comfort of your computer.

Solution Library

A library of best practices; tools; formats; collaterals; etc. aimed at driving specific areas of your operation. Categorized by tags such as “Front Office, Housekeeping, COVID, etc”, this library aims to provide a treasure trove of best practices to for your easy implementation.

Poststay Email

Did your guest leave happily? Find out by sending a follow-up email before its too late. Automated post-stay email sent to all your loyal members, satisfaction check and social media referral all in one email. Capture unhappy guests and turn them around while you still can.

QR Feedback Cards

Move on from paper feedback forms and go online in a few clicks with QR Feedback Cards. Create custom QR codes to collect guest feedback for specific areas and receive valuable insights through targeted mini-surveys in real-time, resolving issues before the guest departs.

GRM Mobile App

Our simple and intuitive GRM Companion App is available for all mobile devices and in multiple languages, allowing for efficient guest request communication while designed to be easy to use for all team members, regardless of their level of technical knowledge.

Coming Soon – Housekeeping

Still in the works, but coming soon: The BPN Maestro Housekeeping App
Automate room cleaning assignments, standardise room cleaning checklists, track real-time progress. Log any problems found during turndown and get all the statistics you need, all from one app.